Reasonj g a Problem To Determine The Right Choice

I used to work as a supervisory program for a travel agency for a bank (people who gather travel visa points). The bank was having a prommotion for their nodes, where if they were to book on the website they would perplex 10% arrive at their travel reservation, and if they were to perish out their qualification all over the ph unrivaled with a travel agent they would receive no send packing (unless they mention that there is an issue with the website). We were told that we impoverishment to guarantee our teams that they should neer mention to our nodes that if the website was down that we can continue the 10% discount, because the community was benifiting more from the customers that were clavering to book and wernt assured of the promotion online. They were only allowed to progress to the discount if the customer specifi diagnosey said I well-tried to book online to recive the 10% off notwithstanding your website isnt prossessing my reservation. The calls wer e recorded and the agents had to conjoin the rules. I was once mo nonoring one of the agents calls, she had a customer that was really stressed due to a death in the family and needed to fly out urgently.

The flights were genuinely expensive, the customer didnt have enough available finances on her visa to make the booking (she needed 8 more dollars) but of course the agent that was dealing with the call had no former(a) option but to follow rules and not offer the 10% discount since the customer didnt have about it, the customer got to a point where she was crying over the phone. While audience to all of this I decided to go to the agent handeling the call and telling her to offer her the 10% discount and use my make water to a! uthorize it, and if it was ever brought up to her by anyone, she can tell them that she got my authorization to offer the 10% discount. Kants decision devising process evaluates moral veraciousness of a decision by the reasoning that led to making a decision, no yield what the outcome is. I made the extract because I knew it was the right thing to do, it is good to do in itself. My...If you want to get a full essay, order it on our website: OrderEssay.net

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