(Slack, Chambers and Johnston) Unique characteristics in aid process like customer influence, intangibility, inseparability of production and consumption, heterogeneity, perishability, and comprehend military strength be not utilize in manufacturing process and the characteristics of manufacturing process ar in competent when employ to dish out operations, as a result managing service processes and manufacturing process in an organization fall apart up to be dealt separately. serve up process involves mostly with the customers who are unremarkably outsiders to the organization where as manufacturing operations are in relation with the production of goods and services having minimal contact with the customers and managers of service operations. (Kellogg, pass 1999) Operations employ for manufacturing process are restrict in comparison to that of service operations and are not sufficient to fulfill the needs, compulsions and tasks of a service operation. A comply was used to discover how the service characteristics gained importance and to determine the crucial areas of...If you want to get a full essay, order it on our website: Orderessay
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